In the “Enter a BitLocker Key ID” section, enter at least the first 8 characters of the Recovery Key ID into the box and select a reason. Review the notice, click the checkbox, and click Continue.Log in using your U-M username and password.You must be on the U-M wired or wireless network, or connected via VPN, to do so. Open the BitLocker Self-Service link in a new tab or window.LSA Technology Services technicians please use the MBAM Help Desk website.īefore starting, make sure you have at least the first 8 characters of the Recovery Key ID displayed on the BitLocker recovery screen. For additional support please contact the LSA Technology Services IT Service Desk at 734.615.0100 from 8:00am–5:00pm Monday through Friday. Only users who have previously logged into a computer can retrieve its BitLocker recovery key using the Self-Service Portal.
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